Frequently Asked Questions
Answer all of your questions
Bucket List Traders has offices in a number of cities, for more details please refer to our Contact Us page.
You can contact our Customer Support Department for any questions you may have regarding any part of your experience. From registration, to downloading your platform, to accessing www.Bucketlisttraders.com (Mon-Fri 06:00-18:00) You can contact us by calling 0333 207 5597, via Live Chat, or by email email@example.com
You can contact our Account Opening Department for any questions relating to completing and verifying your profile. (Mon-Fri 06:00-18:00) Email: firstname.lastname@example.org
You can contact our Back Office Department for any questions relating to your deposits, withdrawals and payment methods. (Mon-Fri 06:00-18:00) You can email email@example.com
Yes. Bucket List Traders UK Limited is authorized and regulated by the Financial Conduct Authority with license number 11266170. Trading with a regulated broker ensures: - Transparency. - Security. - Accountability. - We only work with reputable financial institutions and liquidity providers. - Strict anti-money laundering procedures.
The Bucket List Traders brand was launched in 2018.
Bucket List Traders UK Limited not only accepts clients from England, Scotland, it accepts customers from all around the world.
Paying taxes is your personal responsibility. Please reference the legislation governing your region or seek independent advice.
Only if it is required by regional legislation and/or regulations.
All documents relating to our business relationship can be found on our Account Opening Agreements page.
Deposits and Withdrawals
Bucket List Traders offers a variety of payment methods including credit and debit cards, e-Wallets, Bank Wire transfers. You should note that we do not accept cash deposits.
Limits are set by the payment providers individually. The minimum/maximum for each method can be found in MyBLT
You can find full details on your transactions in MyBLT by following the steps below. 1. Go to ‘My Transfers’. 2. Find the relevant transaction. 3. Click on the transaction ID number.
All acceptable currencies are outlined on our Deposits and Withdrawals page.
- Transactions in USD, EUR, GBP and NGN are processed without conversion. - Transactions in currencies listed here will be converted as per the BLT exchange rate table. - Transactions in any other currency will be converted as per the exchange rates of the payment provider/bank.
We reimburse 100% of any charges on all deposits. You can find full details on our reimbursement policy here.
Making a deposit
In order to deposit funds, you need to verify your profile first. 1. Open the Deposits page within the My Money section in MyBLT. 2. Choose your preferred deposit method and click ‘Deposit’. 3. Select the MyBLT account or wallet you wish to deposit funds into and complete the necessary fields. 4. Confirm your deposit details in the next page. Some additional steps may be asked by your payment provider. Watch our step-by-step guides on how to deposit in our How to videos.
Details on the processing time for each payment method can be found on our Deposits and Withdrawals page. If we need to request and verify additional information then the processing time might be longer. Please note that BLT is not liable for any delays caused by a 3rd party payment processor.
All deposits made during the weekend/bank holidays will be processed according to the standard processing times for each payment method.
Yes, however you will need to send us an email explaining the reason for this.
Yes, you will need to firstly upload or email us the following: 1. Joint Account Form 2. Account holders’ identification (ID) documents 3. A recent copy of a Bank Statement clearly stating the account holders’ names and account number. 4. Payment confirmation from the specified account.
If the funds are deposited through the shareholder’s personal bank account then: If you are the sole shareholder: The deposit can be processed, but the withdrawal must be sent back to the same bank account as that which made the initial deposit. If there are several shareholders: We need written consent from all shareholders. Once written consent is received then the funds will be processed. If a withdrawal is requested, the funds must be sent back to the same bank account as that which made the initial deposit.
No, we do not accept third-party transfers. The name of the sender must match the name used when registering with BLT.
After completing the steps outlined in ‘How to deposit funds into my account?’ you will be redirected to your bank’s page where you will be asked to provide some additional information. If this is your first deposit via Credit/Debit card you will need to upload or email a clear colour copy of the front and back of your credit card in order for us to process your request. The following information should be visible: • The card-holders name (This must match the name used during registration). • Name of issuing bank • The last 4 digits of the card number (all others must be covered). • Credit/Debit card expiry date. • Cardholder’s signature. The CVC2/CVV2 (last 3 digits on the back of your card) must also be covered. An example can be found below: If the card is linked to a joint account, please refer to our Joint Accounts section.
Making a Withdrawal
1. Go the Withdraw page within the ‘My Money’ section in MyBLT. 2. Select the payment method and click ‘Withdraw’. 3. Select the MyBLT account or wallet you wish to withdraw funds from and complete the necessary fields. 4. Select a reason for withdrawal and enter the PIN that was to you via email or SMS and click ‘Submit’. Watch our step-by-step guides on how to withdraw in our How to videos. Please note that in order to request a withdrawal your profile must be fully verified.
Withdrawals must be made in proportion to the deposits according to the payment method used. Your withdrawals must be transferred to the same card, e-wallet, bank account used for the deposit. Example: Initial deposit – 600 USD – Credit Card *3333 2nd deposit – 300 USD – Skrill Total deposited: 900 USD Initial withdrawal – 200 USD – must be made using Credit Card *3333 2nd withdrawal - 500 USD – 400 USD must be withdrawn using Credit Card *3333 and 100 USD must be withdrawn using Skrill. Total withdrawn: 700 USD Please note that in some cases, Credit Card withdrawals can only be made within 12months of the initial deposit.
All withdrawal requests are processed by our Back Office Department within the same business day, however, the time required for the funds to be transferred to your account will depend on the payment method used. - Bank Wires: Between 3- 5 business days. - Credit/debit cards: Between 3 – 10 business days.
You will need to email us an official document from the card issuer stating that the card was cancelled or lost and we will then inform you on how to proceed.
Yes, provided that you have sufficient free margin on your account to cover the withdrawal and any extra fees that may occur. You can calculate your free margin here.
If this is your first withdrawal, you should ensure that the withdrawal is made to the same card used to make your initial deposit.
In order to withdraw you will need to verify your bank account by uploading bank statement showing: - Account holder’s name (this should match the name used during registration). - Account number.
You can cancel your request in MyBLT in the ‘My Transfers’ tab under the ‘My Money’ section by clicking ‘Cancel’.
Making an Internal Transfer
1. Go to the ’Internal Transfers’ page within the ‘My Money’ section in MyBLT. 2. Select the account you wish to transfer funds from and to, the amount and click ‘Confirm’. 3. Enter the PIN received via email or SMS and click ‘Submit’.
- You can only make internal transfers between your own trading accounts - Transfers can only be made in the currency of those accounts. - There are no minimum/maximum limits to internal transfers.
No, all internal transfers are free. However, if the currency between the two accounts differs then the funds will be converted based on the BLT exchange rates on the day the funds are credited to the account.
Internal transfers are processed within minutes. If you experience any delay please contact our Back Office department.
Most Common Errors
If your deposit was declined there should be an email in your inbox explaining the reasons for the decline. You can also check the status of your deposit/withdrawal in MyBLT .
Your request was possibly declined because of one of the reasons below: - Card not active for online activity - Payment declined by card issuer - 3D security (Credit/Debit Card) - Incorrect card details - Invalid verification code (Neteller) - System Error - Invalid email/username (E-wallets) - Closed account - Wrong account number - Incorrect currency (Bank – wire) - Wrong purpose of payment (Bank – wire) - Transaction rejected by the bank - Incorrect recipient name (Bank – wire) If you need any further clarification please contact your Account Service Manager, Customer Support or Back Office. - System Error - Invalid email/username (E-wallets) - Closed account - Wrong account number - Incorrect currency (Bank – wire)
If you haven’t received your funds in more than 5 business days you should Back Office our Back Office department requesting an ARN (acquiring reference number). Your credit/debit card provider will then be able to track your withdrawal.
If you haven’t received your funds in more than 5 business days you should email our Back Office department requesting a swift copy. Your bank will then be able to track your withdrawal.
Insufficient free margin.
Funds are deposited to your wallet in the following cases: a. You selected your wallet instead of your trading account when filling out your request. b. If you didn’t specify the trading account number in your transfer request when submitting a bank-wire. If you wish to transfer funds from your wallet to your account please click here.